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Support

Fast answers · Real replies · Usually within one business day

Email us

Account questions, bug reports, refund requests, or anything else — we read every message.

support@numblewick.com

Privacy & data requests

Want a copy of your child's practice history, or to opt your account out of aggregated data use?

Send a data request

Frequently asked questions

Is Numblewick free?

Yes. Numblewick is free during our launch phase. If we ever introduce a paid tier, we'll email you first — the features you've been using won't move behind a paywall without notice.

What grade levels does Numblewick support?

Grades 1 through 8, aligned to Common Core standards. Each grade covers the topics that grade's teachers cover during the school year — arithmetic, fractions, decimals, geometry, algebra, and word problems.

How does Numblewick keep my child's data safe?

We collect only a display name and grade for each child — no email, phone, or address. We are COPPA-compliant. Read the full details in our Privacy Policy.

Can I add a second parent or a co-parent?

Yes. From your Parent Dashboard, invite a co-parent by email. They'll get read/write access to shared child profiles.

My child got a "correct" answer but it was marked wrong. What do I do?

Email us the exact problem and your child's answer at support@numblewick.com. We take grader bugs very seriously and usually push a fix within a day. We also run a nightly audit that catches most of these before you see them.

How do I upload a homework sheet?

From the Parent Dashboard, open your child's profile, tap "Upload worksheet," and select a photo or PDF. Numblewick reads the sheet and generates similar practice problems for the next few weeks so your child works on exactly what school is covering.

Does Numblewick work offline?

Yes. From the Parent Dashboard, download a pack of practice problems for your child. They can play them offline (say, on a plane or in the car) and progress syncs when they reconnect.

Can I delete my child's data or my whole account?

Yes, at any time from the Parent Dashboard. Deleted data is removed from our production database within 30 days. See Privacy Policy §10.

How do I report a bug or request a feature?

Email support@numblewick.com with a screenshot if you have one. We ship fixes and small features every week.